All products in the store are digital downloads. Please allow 24-48 hours processing time on special sale orders, for this is sometimes manually. Regular store items purchased can be downloaded immediately. Hour hours of operation are M-F from 8 a.m. to 8 p.m. excluding weekends and important holidays. Thank you in advance for your patience and understanding. If you need assistance, please use the "Contact Us" feature in the store. Thank you.